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Has this happened to you? Maybe you have had to work a booth at a trade show. You wonder why the other booths – those

Studies show that up to 93 percent of adults consider themselves shy. And those studies were conducted even before we were encouraged to wear the

Have you ever had an upset customer? Take heart; we all have. Surprisingly, studies show that 96 percent of dissatisfied clients don’t complain. At least

Does this happen to you? You are trying to reach a prospect on the phone. When the phone is answered, the message begins with “I’m

Over 20 million people quit their jobs in the last half of 2021. As a manager, does that statistic concern you? If it does, it

You’re probably familiar with the workshop “How to Deal with Difficult People.” But do you know who often gets sent to that session? The difficult

Travel budgets to attend conferences have gotten tighter. As a result, organizations want a higher return on investment on the dollars their attendees spend. The

Mary Kay Ash, the founder of Mary Kay Cosmetics, said that she believed that everybody she met had an invisible sign around their neck that

As a master of ceremonies for CEO summits, I viewed dozens of sales presentations delivered by vendors to a gathering of these C-level executives. Vendors